Dog Boarding FAQ
What can my dog expect as a first-time boarding guest?
As a result of the special hands-on care, comfortable accommodations, competent & well-trained staff, the quality of the facility, and the amount of personalized activities we offer, our guests adapt very well and enjoy the wonderful experience of being part of our family. If you have any concerns, we can certainly recommend a complimentary visit or schedule a few daycare appointments prior to their lodging stay to help them acclimate and build positive relationships with our team!
My dog is 12 years or older and has never lodged before. Is it recommended that I board him?
It has been our professional experience that a pet of 12 years of age or older that has never stayed with us before may have a difficult time adjusting to a new environment and routine. We regret in these cases that we are unable to accommodate and recommend speaking to your veterinarian about the most suitable option for your pet, which could include medical boarding or in-home care.
My dog only eats the food I provide at home, will switching be a problem?
Most pets do well on our food, but if they require a special diet, you should make arrangements to bring in their own food from home. We serve a blend of food, so it is generally easier on the stomach and digestive system in case your pet is switching over. We serve a premium veterinary formula (Purina EN Gastroenteric, where the primary source of protein is chicken) and find that most pets do well on our food, as it is formulated for sensitive stomachs. However, if your pet is sensitive to changes in their diet, routine or environment, we would suggest packing food from home in pre-portioned bags/containers.
Should I bring my pet's food from home?
In order to help keep your pet's routine as consistent as possible, we encourage you to bring their regular diet from home. Sudden changes in diet may result in possible GI upset and you should consult your veterinarian for guidance. If you'd like to use our food, please note we serve a premium veterinary formula (Purina EN Gastroenteric, where the primary source of protein is Chicken) and find that most pets do well on our food as it is formulated for sensitive stomachs. However, if your pet is sensitive to changes in their diet, routine, or environment, we would suggest packing their food from home in pre-portioned bags/containers.
My pet takes medication; can you accommodate that?
Yes, we are able to administer oral and topical medications. To ensure proper handling and administration there is a small fee per administration. We regret we are unable to administer any medication that requires an injection.
Please bring any medication in the original container with specific instructions.
My dog just had surgery. Can they still come in for services?
To ensure your pets' health and happiness, we do require that they are at least two (2) weeks post-op of any surgical procedure and without any sutures. In some cases, we may require a doctor's release prior to accepting for services.
What should I have prepared for my pet's arrival?
Activity and grooming requests should be made at the time the reservation is made. Vaccination records for Bordetella, Distemper, Parvo, Canine Influenza and Rabies should be faxed/emailed/texted over before arrival. Adequate telephone numbers should be provided in case we need to contact you. Any special diets or medications should be clearly communicated to our receptionists upon check-in. A scheduled pick-up time should also be discussed upon drop off. All amenities are provided: bowls, bedding and toys. No need to bring any of these items.
What is your cancellation policy for reservations?
Changes or cancellations to a non-holiday/vacation period reservation must be made three days in advance or cancellation fees will apply. If you need to change or cancel a holiday/vacation period reservation, you must notify us at least 14 days in advance or cancellation fees will apply.
What happens when a pet in your care needs veterinary care?
If your pet should require medical attention while in our care, our customary procedure is to contact your veterinarian. Should the nature of your pet's illness require an office visit, we reserve the right to utilize our 24-hour on-call veterinarian, depending on the illness and the travel required to access your veterinarian.
How do I make reservations?
For reservations at Morris Animal Inn, you should contact us directly. All reservations must be confirmed by telephone or in person. Our pet care consultants will be happy to discuss all of the boarding, grooming, training and daycare options Morris Animal Inn has to offer! Holiday, summer, and school vacation reservations should be made well in advance. If you're an existing client at either Montville or Morristown, you can simply email us or submit an online form for your upcoming reservation requests. If your pet has never been with us before, you can submit an online form or call us directly at 973-539-0377 where we would be happy to handle your request for services at either of our locations.